27% Better OTIF, Measured Before It Was Fixed
An FMCG manufacturer improved OTIF by 27% after establishing structured OTIF measurement, ERP pipeline visibility, and root-cause corrective action loops.
+27%
OTIF improvement
Measurement-led delivery reliability
Structured OTIF system
Measurement
ERP visibility
Pipeline
Root-cause corrective loops
Actions
The Situation
Delivery performance was discussed as perception rather than measured as a shared operating number.
Misses were explained case-by-case, inventory was misaligned to demand, and causes remained unclear.
The first problem was not OTIF misses themselves — it was visibility quality.
What We Did
We established OTIF as a trusted metric, then removed recurring miss patterns systematically.
- Set up structured OTIF measurement with review cadence.
- Built ERP-based order pipeline visibility.
- Optimized inventory against actual demand behaviour.
- Executed root-cause corrective actions for repeat misses.
The Results
OTIF improved by 27%, supported by a measurement system that keeps future loss visible.
Delivery reliability became actively managed rather than discovered after impact.
- 01
Before fixing delivery, make sure delivery is measured honestly.
- 02
A visible number is often the first intervention.
Industrial Businesses Across 3 Continents