The Situation
Supplier misses were absorbed internally through expediting, buffer stock, and schedule firefighting.
Demand visibility to vendors was weak, and supplier performance was discussed anecdotally instead of measured.
Planning was fragmented, so supplier-caused costs appeared as plant-side inefficiency.
What We Did
We made supplier performance visible and gave vendors actionable demand signals.
- Built vendor scorecards with measurable service criteria.
- Shared demand visibility so suppliers could plan against real signals.
- Centralized planning and established structured supplier performance reviews.
The Results
Vendor OTIF improved from 48% to 64%, and order fill rate moved from 93.7% to 96.1%.
Supplier conversations shifted from anecdotes to data-backed action.
Strategic Takeaway
- Supplier reliability is built through visibility and measurement, not waiting.
- You cannot improve supplier performance you do not score consistently.
Contact Gemba Concepts
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