The Situation
Delivery performance was discussed as perception rather than measured as a shared operating number.
Misses were explained case-by-case, inventory was misaligned to demand, and causes remained unclear.
The first problem was not OTIF misses themselves - it was visibility quality.
What We Did
We established OTIF as a trusted metric, then removed recurring miss patterns systematically.
- Set up structured OTIF measurement with review cadence.
- Built ERP-based order pipeline visibility.
- Optimized inventory against actual demand behavior.
- Executed root-cause corrective actions for repeat misses.
The Results
OTIF improved by 27%, supported by a measurement system that keeps future loss visible.
Delivery reliability became actively managed rather than discovered after impact.
Strategic Takeaway
- Before fixing delivery, make sure delivery is measured honestly.
- A visible number is often the first intervention.
Contact Gemba Concepts
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