01
Man — skill, training and judgement vary by person, shift and tenure.

Same crust. Every outlet. Every shift.
When your best dough handler goes on leave, does outlet #12 still turn out the same crust? If you hesitated, your process depends on tribal knowledge — and that works right up until it doesn't.

01
Man — skill, training and judgement vary by person, shift and tenure.
02
Machine — ovens drift, mixers wear, scales go uncalibrated.
03
Material — flour protein, cheese moisture and sauce viscosity vary by batch.
04
Method — restaurant SOPs define this step, but SOPs alone don't hold it.
The CTQ control sheet behind consistent crust, bake and taste across every outlet — dough-ball weight, proofing time and temperature, dough age at use, sauce and cheese quantity, oven temperature.

Score your own outlets against the checks we run on site.

Talk to a Gemba consultant about the controls that would hold across your outlets.
